My doctor was talking to me about the bullies I had in my life and just some of the shit I’ve been through, and he said to me “Those people are dogs, they bark. And what do we do when we hear a dog bark? We ignore it.” I know it’s nothing special, but it’s something that has stuck.
Another perspective on bullying from a Tumblr blogger.
Did you know Tumblr has been localized in eight languages other than English, with more languages being added all the time? You can check out the Tumblr International blog for more details.
Tumblr Support is proud to have Support Ambassadors working to help our users in these languages. Almost all of our folks are native speakers of the languages they support. Others have lived abroad or studied for years to become highly proficient speakers.
The linguistic breadth here is quite large. It represents numerous language families and groups: Germanic/Romance (Italian, German, French, Spanish), Turkic (Turkish), Slavic (Russian, Polish), Japanese-Ryukyuan (Japanese). It makes our office a modern day Tower of Babel and a fascinating place to work!
You or anyone you know who needs help with Tumblr in one of these languages can use the email addresses below to reach out to us. You should check out the Tumblr Staff Blogs available in each language as well.
So what happens when you send an email to firstname.lastname@example.org — as thousands of Tumblr users do every day?
When your email arrives, it’s converted into a ticket with ZenDesk, our help desk system. Your email is assigned a ticket number and is placed in our queue. (Quick tip: Send your support email from the address registered with your Tumblr account … this saves time for everyone.)
Tumblr Support staff work through these requests in the order they are received. Generally, you’ll receive a response within a day. During times of high ticket volume, it may take a bit longer. We don’t compromise quality for speed, so we appreciate your patience if it takes us a little longer than both of us would like.
We are committed to treating each user as a person. This can be a challenge when dealing with the number of requests received each day, so we’ve developed a system that strikes a balance between efficiency and care. TextExpander, a typing shortcut utility, houses an ever-evolving set of “snippets” that address the user emails we get each day. These snippets make it easy to get important information out to you while giving us time review your account history and blog settings to be sure we fully understand your situation.
Our success as a team relies heavily on how effectively we communicate with each other. In the Support office, we use HipChat and shared Google Docs to coordinate our work and track the issues you report. These tools also make it simpler for the Richmond and New York offices to communicate quickly and efficiently with each other. It’s amazing to peek into a room where engineers and support ambassadors are troubleshooting in real time — you really get a sense for how virtual spaces have revolutionized the way teams of specialists tackle common problems in a coordinated way.
When in full swing, the Support office hosts a sea of mostly silent Support Ambassadors with headphone-cupped ears, bumping beats while their monitors cascade windows full of tickets under review, account information, reference materials, and constant chat check-ins for group opinions. An occasional wave of chuckles probably signifies a meme bomb detonating in a common chatroom.
Our Ambassadors love our Tumblr community, and we are honored to serve you. So each time you hit that send button, you can trust that a real live sympathetic human being is waiting patiently for your message to arrive.
How to Update Your Registered Email Address & Why It's Important
Here at Tumblr Support, we get a lot of email from users who need to regain access to their accounts and dying from Tumblr withdrawal in the meantime. And while we love that Tumblr is so charmingly addictive, we hate to see users in the throes of agony over something they could have prevented easily!
Before you find yourself in a similar predicament, click over to your Preferences page to make sure your email address is correct.
Behold, your email address is right there at the top of the screen! If it’s a valid email address that you have access to and check regularly, you’re okay. If it’s an email with a typo in it, an old email address that you no longer have access to, or a non-existent email address that you just made up on the spot when registering for Tumblr, correct it.
Click the green “Save” button at the bottom of the screen.
Why is it important to have an accurate email address associated with your Tumblr account? As much as we like to think of your connection to your Tumblr account as an ironclad bond that can never be torn asunder, people forget to check or update their email address all the time. And when it does happen, you won’t be able to reset your password at http://www.tumblr.com/forgot_password if you don’t have a valid email address associated with your account.
So, make sure you have this one very essential setting under control, and everything else will be much, much easier.
Greetings from lovely Richmond, Virginia! On behalf of the entire Tumblr Support team here, welcome to our new blog!
Our team already has the privilege of interacting with numerous Tumblr users one-on-one, as we respond to more than 2,000 emails every day. But, we’re excited to also have a blog where we can communicate with the Tumblr community as a whole. This will be a place for tips and tutorials as well as a way for you to learn about the people in Support and what we all do.
The Support team has been helping Tumblr users since December of 2007. We started with one person working part-time and have grown to 30 people. We provide support seven days a week in nine languages and counting. The team prides itself on responding to most user emails within a day while still managing to have fun.