Greetings from lovely Richmond, Virginia! On behalf of the entire Tumblr Support team here, welcome to our new blog!
Our team already has the privilege of interacting with numerous Tumblr users one-on-one, as we respond to more than 2,000 emails every day. But, we’re excited to also have a blog where we can communicate with the Tumblr community as a whole. This will be a place for tips and tutorials as well as a way for you to learn about the people in Support and what we all do.
The Support team has been helping Tumblr users since December of 2007. We started with one person working part-time and have grown to 30 people. We provide support seven days a week in nine languages and counting. The team prides itself on responding to most user emails within a day while still managing to have fun.
We’ve recently moved into our amazing new office. This has included installing essentials and, of course, eating icon cupcakes. While the Tumblr office in New York may have the cutest mascot, we think our mascot in Richmond has a certain sense of style.